Please use this identifier to cite or link to this item: http://dspace.iua.edu.sd/handle/123456789/5536
Title: تطبيقات الإدارة الإلكترونية ودورها في جودة تقديم الخدمات : دراسة تطبيقية: بنك فيصل الإسلامي – بنك أمدرمان الوطني 2010م – 2020م
Authors: سمير رجب عامر سعيد
Keywords: الإدارة الإلكترونية
إدارة الجودة الشاملة
Issue Date: 2021
Publisher: جامعة إفريقيا العالمية
Citation: جامعة أفريقيا العالميــــــة ـ عمادة الدراسات العليا والبحث العلمي والنشر ـ كلية العلوم الإدارية ـ قسم إدارة الأعمال
Abstract: The research dealt with electronic management applications and their role in the quality of service provision by application to the Faisal Islamic Bank of Sudan and Omdurman National Bank in the period from (2010-2020). The research problem was that many banks provide services in a traditional way, which has a negative impact on the quality of service, perhaps the reason for this is due to the lack of conviction of the upper departments of the banks in the application of electronic management. The importance of the research stemmed from the fact that it provided information on electronic management applications that simplify procedures and reduce effort, time and money, which contributed to achieving quality of services. Assists decision makers in planning and making decisions. The aim of the research is to provide a theoretical framework on electronic management that contributes to achieving the quality of services. It also aims to identify obstacles to the application of electronic management and to make recommendations to overcome them. The hypotheses tested by the research are: The application of electronic management leads to the quality of service provision, the availability of administrative requirements for the application of electronic management leads to the quality of service provision, the availability of technical requirements for electronic management applications leads to the quality of service provision, the availability of financial requirements for electronic management applications leads to the quality of service provision. The research follows the descriptive, analytical and historical method. A questionnaire tool was applied to collect data. The research concluded with many results, including: The higher management of the two banks is interested in developing the information systems used according to the needs of the business and evaluating it. The management of the two banks provides a 24-hour service through the mobile banking application. The two banks ’management worked to provide many ATM points to facilitate the process of withdrawing cash. A study made several recommendations, including: the necessity of providing the basic infrastructure for information and communication technology necessary for the implementation of electronic management, increasing the commitment of senior management to the application and support of electronic management by working to spread the culture of electronic administrative technology, and working on making the improvement of service quality a function that complements the administrative functions within the two banks.
URI: http://dspace.iua.edu.sd/handle/123456789/5536
Appears in Collections:أطروحات الدكتوراه

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