Please use this identifier to cite or link to this item: http://dspace.iua.edu.sd/handle/123456789/5681
Title: البرامج التدريبية وأثرها على زيادة جودة أداء العاملين: دراسة حالة ديوان الضرائب فــــي الفترة من 2018-2019م
Authors: مواهب محمد جمعة أمان
Keywords: البرامج التدريبية
Issue Date: 2020
Publisher: جامعة إفريقيا العالمية
Citation: جامعة إفريقيا العالمية- عمادة الدراسات العليا- والبحث العلمي والنشر- كلية العلوم الإدارية
Abstract: This research is entitled (Training programs and its impact on increasing the quality of the staff performance, applied to the Tax Office, in the period from 2018 - 2019 AD. This study aims to clarify the impact of the training program plan on quality performance of the staff at the tax office, also the impact of training programs on efficiency and effectiveness performance of the staff at the office. Research problem lies in the lack of identifying the training programs of the institution and its current conditions in determining the needs, and knowing the impact of the institution's plan in the development of training programs and their impact on the quality performance of staff, and the problem of this study is based on the answer to the following key question: What is the impact of training programs on the performance of employees? This question is divided into several sub-questions: The following three questions: Does the quality of training programs lead to promote the performance of employees? What is the impact of training programs on the institution in the development of professional programs for workers? Does the use of the modern technology in training programs lead to the promote the performance of staff at the tax office? This study was based on the hypothesis, there is a statistically significant relationship between the choice of good training programs and the speed of accomplishing tasks, there is a statistically significant relationship between the quality of training programs and improving performance, and there is a statistically significant relationship between teamwork and the quality of training programs directed at the tax office, also there is statistical significance between good dealing with the public and the quality of training programs. The methodology of this study is the historical, descriptive, analytical and the method case study. Some of the most important results of this study are as follows: Dependence on the selection of good training programs helped in the speedy completion of tasks. Tax office reliance on training programs of benefit and the use of modern technological means in the search for information relating to financiers and Taxpayers led to an increase in tax revenue, as well as the adoption of the tax office training programs aimed at improving the capabilities of workers and raise their professional competence
URI: http://dspace.iua.edu.sd/handle/123456789/5681
Appears in Collections:أطروحات الماجستير

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