Please use this identifier to cite or link to this item: http://dspace.iua.edu.sd/handle/123456789/5725
Title: دور إدارة المعرفة في جودة الخدمات المصرفية دراسة حالة: بنك فيصل الإسلامي السوداني في الفترة من 2016- 2021م
Authors: وئام محمد أحمد محمد
Keywords: إدارة المعرفة
جودة الخدمات المصرفية
Issue Date: 2021
Publisher: جامعة إفريقيا العالمية
Citation: جامعة إفريقيا العالمية- عمادة الدراسات العليا والبحث العلمي والنشر- كلية العلوم الإدارية- قسم إدارة الأعمال
Abstract: The aim of the research is to identify the role of knowledge management in the quality of banking services for the faisl Islamic bank of sudan. The research problem was that banks face challenges to maintain their customers and attract new customers, due to the constantly changing needs and desires of customers, in addition to working to keep pace with modern methods and means of providing banking services. With their requirements in line with their needs and satisfy their desires, and this can only be achieved through the applicationof knowledge management. The research tested several hypotheses: there is a statistically significant relationship between the diagnosis of knowledge and the quality of banking services, and there is a statistically significant relationship between knowledge generation and the quality of banking services, and there is a statistically significant relationship between knowledge storage and the quality of banking services, as well as there is a statistically significant relationship between the distribuation of knowledge and the quality of banking services, and there is also is a statistically significant relationship between the application of knowledge and the quality of banking services. The research followed the descriptive analytical method. The research reached a number of results, the most important of which are: the process of encouraging employees to interact with each other and providing the appropriate environment for work led to raising their creative capabilities, as well as allocating and estimated budge for the management and research and development operations contributed to the quality of banking services, and also that documenting the experienes and experienes gained, preserving and storing them through traditional and electronic documents it is easy to refer to them when needed. The research came out with a number of recommendations, the most important of which are: the bank continues to organize periodic meetings between employees and management to exchange ideas and opinions related to the completion of the required work, as well as work on linking all the banks branches with each other with an effective computer network to employ knowledge in improving the services provided to customers.
URI: http://dspace.iua.edu.sd/handle/123456789/5725
Appears in Collections:أطروحات الماجستير

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