Abstract:
A study on the culture of quality and its role in the effectiveness of performance, measuring the prevalence of the culture of total quality in the organization and the extent of its development in the employees and the interest of the organization to find a consensus between the culture of employees and Total quality management (TQM), as well as measuring the degree of continuous improvement of products and outputs and to improve the performance of operations, Training in the field of total quality and the extent to which it is achieved and measuring the degree of management's conviction of the need to implement TQM.
The study was based on the descriptive analytical method and was identified as a data collection tool. A questionnaire was distributed to the sample of the study society, represented by the employees of the Electricity Transmission Company Limited, and the number of (100) questionnaire was analyzed using the SPSS program.
The study reached several results, the most important of which is that the top management seeks to spread and develop the culture of the total quality of the employees, and the organization is constantly improving the quality of its products as well as its activities. The organization should improve the opportunities of training programs in the field of TQ to train their staff in field training on the application of TQM.
Main Recommendations To determine the direction of the objective of the organization to achieve the TQM for the development and improvement and achieve the objectives of total quality only, attention and work on the programs of improvement and development continuously, and therefore the quality of the services provided by the organization should be continuously assessed according to the information collected and analyzed periodically and continuously, Continuous Training In all aspects and focus on training in the aspect of total quality, all employees must be involved and their abilities and potential should be directed towards creating an enabling environment for the targeted production or service.
