دور الخدمة المصرفية الإلكترونية في تحقيق التميز المؤسسي بالتطبيق على البنك السوداني الفرنسي ( فرع الخرطوم بحري في الفترة 2016م _2019م)

Abstract

The research dealt with the topic of the role of the electronic banking service in achieving institutional excellence and the research problem lies in the researcher's observation of the low institutional excellence in Sudanese banks due to the electronic banking service. Electronic banking services and adversely affect institutional excellence, and what is the impact of the provision of the bank’s management for training and advanced programs and modern equipment to use electronic banking services to achieve institutional excellence that benefits from the net The results of this research are the departments of banking institutions in identifying obstacles facing banking services and the aim of the research is to address the concept of institutional excellence through the impact of electronic banking service on its achievement, then the researcher examined the hypotheses of the distinguished electronic banking service that led to achieving institutional excellence and adequate training for bank employees to use Electronic services led to achieving excellence and the bank's use of advanced programs to protect its customers from the risks of using electronic services led to institutional excellence and the provision of the bank for equipment and modern computer hardware that led to achieving excellence Progress researcher descriptive analytical method and the questionnaire as a tool to gather information and reached a researcher to a number of the most important results of electronic banking service characteristic led to the achievement of excellence and researcher recommended by following a clear strategy for continuous training for workers in various departments so as to improve the bank's performance and achieve excellence.