شهادة الأيزو وأثرها في أداء المؤسسات: بالطبيق علة شركة مطابع السودان للعملة المحدودة

Abstract

This research aimed at studying the effect of applying the ISO Certificate on the performance of the organization with special reference to the Sudan Currency Printing Press Company Ltd. The research also aimed at identifying the role of the ISO Certificate as well as the comprehensive quality on the organizational change, development and understanding the methods to be adopted to achieve understanding the methods to be adopted to achieve change and continuous improvement. Also identifying and finding solutions for obstacles, establishing and promoting the culture of total quality as well as identifying the role required by the top management for the application of the ISO and checking its effectiveness. The researcher adopted the descriptive, analytical method in the study. The study has selected the following hypotheses: There is a positive relationship between the commitment of company to the ISO system and meeting the requirement and satisfaction of the customers. There is also a positive relationship between the application of the ISO system and the reduction of production cost and increasing profits, production of high quality goods, training of the manpower in the company contribute to improvement of the skills of the works as well as working system and the company's development. The research has reached important conclusions, including among others; that the management of total Quality is considered to be an inclusive system of management which will enable the organization to fulfill the need and expectations of the customers. It was also concluded that the application of the ISO Certificate contributed in realizing the objectives of the company as well as reducing production cost and improving the quality of its products. The research has made several recommendations including: The top management of the organization shall recognize the importance of the Quality methods and shall do their best to implement them in their strategies. The successful application of the quality administration depends greatly on the involvement of all the works in the organization.