Abstract:
The study aimed to find the effect of using the bank to
modern technology of providing electronic banking
services of high quality to customers on the bank's stance
competitive, which can be divided into themes: firstly to
maintain its customers and existing second: to attract new
customers and third: gain customer confidence in the bank
and electronic systems in general. The study also aimed to
find out whether customers face major problems in dealing
with e- services or not. Islamic Cooperative Development
Bank was chosen as a field for this study as one of the
banks that offer these services. Where the above objectives
have been translated into four hypotheses were tested by a
questionnaire statistical sample size 100 Single of Bank
branches Khartoum clients. And the study found that
providing quality electronic services plays an important
role in maintaining the bank's customers as well as a
positive influence in the accession of new customers.
Survey results indicated that clients do not facing many
problems or challenges in dealing with electronic banking
services in the Bank. But there is a considerable need to
exert more effort to maintain the level of services provided
and to live up to new horizons.
