الهنــدرة ودورهـا فـي تحسيـن الأداء

Abstract

The research dealt with the study and analysis of the process of engineering (re-engineering of administrative processes) and its role in improving the performance of the Civil Aviation Authority. The problem was that there are some challenges that prevent the success of many production and service institutions. The traditional administrative methods within those institutions, which adversely affected the administrative performance of contemporary organizations. The purpose of the research is to identify the concept of engineering (reengineering of administrative processes), to clarify the importance of the role of engineering in improving administrative performance, to study the impact of the application of engineering to keep abreast of technological developments, to develop organizational structures and to improve the performance of employees and the quality of services provided. The study has tested the following hypotheses: application of engineering (reengineering of administrative processes) to keep abreast of technological developments, application of engineering (reengineering of administrative processes) leading to the development of organizational structures, application of engineering (reengineering of administrative processes) . The research followed the descriptive analytical method and the case study methodology. The research has led to a number of results: the most important of which is that the technology provided by the Civil Aviation Authority has played an important role in saving effort, time and cost, and improving the performance and services provided. The performance appraisal system for CAA accredited employees does not help to exploit the employees' (Reengineering of administrative processes) leads to the development of organizational structures, improving the performance of employees, and the quality of services provided. The research came out with several recommendations, the most important of which are: reliance on the information technology required to support the implementation of the re-engineering process, which aims to save effort, time and cost, and to improve the level of performance and services provided. It is necessary to consider all functions and duties included in the Organizational Structure of the Civil Aviation Authority. Implementation of Information Technology to make a fundamental change in performance, and to benefit from it in the re-engineering of administrative processes.