الرقابة الإدارية وتجويد الخدمات المصرفية

Abstract

Abstract

This study discusses the role of Administrative Supervision in upgrading quality services in Islamic banks. Administrative supervision is a vital element for safeguarding public and private money. It is an ongoing process that aims at actual implementation of procedures of planned work. Administrative supervision is also involved in detecting work deviation and exploitation in order to achieve quality in general and quality services in particular. The most important problematic factors of the research were the weaknesses of the effectiveness of the administrative supervision and the possibility of exposure of the daily sensitive banking businesses for the risk which affect negatively the quality of the services and the efficiency of the administrative performance of the bank. The researcher followed in his study the descriptive analytical methods, believing that it fits this research. The research consists of five chapters. Each chapter contains a number of sections. Chapter one, shades light on the basic format of the research together with the previous studies. Chapter two highlights the Administrative Supervision. Chapter three illustrates bank services. Chapter four discusses quality of services. Chapter five, points out the procedures of the field study. The section four of the last chapter illustrates the results of the research in view of the outcome concluded by the statistical analyses of the questionnaire. The research has linked the results with theoretical frame which points out subjects and targets necessary for setting up recommendations for Islamic banks to improve their administrative supervision and applications as well. The researcher has attained a number of important outcomes including:

1. The existences of administrative supervision in Faisal Islamic Bank assists the Central Bank of Sudan in its instructional and correctional application and check errors, thereby giving it the ability to detect deviation and exploitations and accordingly enhance works and upgrade performance.

2. The inclusion of administrative supervision in the organizational structure supports quality control boosts office communication and accelerates work processes.

3. Banks staffs are concerned in improving Bank’s services to satisfy clients.

4. Faisal Islamic Bank presents the Islamic pattern in accordance to the latest technological supervision. Additionally, the integrity of the roles of the administration and the legal control units result in the improvement of the bank services.

In light of the results, the researcher presents the following recommendations:- 1. The necessity of setting up effective rules and regulation for supervision. Existence of high quality standards for Islamic financing to achieve transparency and quality performance in Islamic banks is a must. This practice will assists international bodies to perfectly understand the Islamic Banks.

2. In order to encourage the bank staffs to efficiently deliver better services, their salaries must be improved. Furthermore, staffs must receive financial and moral incentives besides profits.

3. Taking part in the setting up of the Islamic banks and spreading the Sudanese model to other states in the region which will facilitate the expansion of the Islamic banks services and activities and strengthen their cooperation with Islamic nations in the region.