دور إدارة الجودة في تحقيق الميزة التنافسية بالمنظمة ( دراسة حالة فندق كمبيسكي – انجمينا- تشاد )

Abstract

This research deals with the subject of the role of quality management in achieving competitive advantage Organization case (Kmpesca hotel N'djamena Chad) study consisted research problem in to the question about the importance of quality on the various institutions and departments, and excelled from this question to a set of questions, and research has the goal to identify that quality is the new administrative traffic, and customer satisfaction is the most important quality management objectives and in order to reach a competitive advantage through the development of skills and working groups capabilities and to involve them in the development and decision-making also tried to test the hypotheses of that there are reasons led to the attention of organizations quality management as there is a relationship between the role of leadership in the application of total quality management and the quality management affect degree Althaglvh on driving style and the competitive advantage and Amaaerha for the organization and be a search of four chapters and may researcher has used the descriptive and analytical and case study method.