Please use this identifier to cite or link to this item:
Title: الادارة الالكترونية ودورها في تحقيق جودة الخدمات المصرفية: دراسة حالة بنك فيصل الإسلامي السوداني في الفترة 2013- 2016
Authors: هاشم محمد سلمان محمد نور
Keywords: الإدارة الإلكترونية
الخدمات المصرفية
Issue Date: 2018
Citation: جامعة أفريقيا العالمية - عمادة الدراسات العليا - كلية العلوم الإدارية - قسم إدارة الأعمال
Abstract: The study deals with the management of electronic services and their role in achieving the quality of banking services, the case study of Faisal Islamic Bank of Sudan. The problem of the research lies in the reality of the services provided by the banks operating in Sudan, which are characterized by the difficulty of use, overcrowding and lack of customer satisfaction. And the use of its dimensions to identify the sites of palaces and processing, and to enjoy the satisfaction and confidence of customers and increase market share and achieve competitive advantages, being vital institutions have a direct impact on the national economy and development, especially with increasing satisfaction of customers to the pattern For the contemporary electronic life, the problem of research is what is the role of e-governance in improving banking services (ease of use, time saving, confidentiality, security)? What are the requirements of e-management? What are the problems facing e-administration ?, The importance of the research by filling the gap that was overlooked by the previous studies on e-management through The main points in the dimensions of electronic management and its importance in improving banking services. This study is of marketing interest to banks of different types due to the explanation and strengthening of the relationship between electronic management and quality of banking services, providing new scientific results on the impact of electronic management on quality The objective of the research is to identify the impact of e-management on the quality of banking services in banks, to identify the quality of e-banking services in banks, and to identify the level of customer satisfaction with the quality of e-banking services There is a positive relationship between the electronic management and the confidentiality and security of services provided to customers. There is a positive relationship between the quality of banking services and customer satisfaction. The results indicate that the use of Faisal Islamic Bank of Sudan Internet Bank has saved time and reduced efforts. The Bank's electronic management has contributed to the confidentiality of the services provided to customers. The quality of the Bank's banking services has contributed to the satisfaction of customers. The aim of the study is to increase the speed of the Internet banking so that customers can complete their transactions as soon as possible, spread e-banking awareness among the community and facilitate electronic banking services so that all customers can enjoy the electronic banking services provided by the bank.
Appears in Collections:أطروحات الماجستير

Files in This Item:
File Description SizeFormat 
intro.pdf4.06 MBAdobe PDFThumbnail
  Restricted Access
25.38 MBAdobe PDFView/Open Request a copy

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.