أثر تطبيق نظام الجودة الشاملة على الأداء المؤسسي دراسة حالة شركة جياد للأثاثات والمعدات الطبية في الفترة ما بين 2006 - 2011م

Abstract

The study aimed to identify the concepts of total quality management in the company of Giad, furniture, medical equipment and seek to enter the applications in service departments and the dissemination of culture in various institutions in Sudan, as well as to find a renewed mechanism suitable for the application of scientific research in scientific institutions. The discussion dealt with the subject through the four chapters contain a number of detectives, where the first chapter discusses the theoretical framework, the problem of the study, the importance of the study, the objectives of the study, the study hypotheses, and previous studies. The second chapter on the concept of TQM and its impact on institutional performance, and the historical development of total quality management, and management concept and its importance in upgrading the performance, which leads to the achievement of the goals of the institution. As third chapter management systems followed in Giad Furniture and medical equipment to the achievement of the overall quality. The fourth Chapter contains the procedures for the field study of the collection, Display and analysis of data and then discuss test hypotheses. The study found that the policy of the company is working overall quality in the manufacture of furniture and medical equipment that can measure the goals and increase productivity, as the company works with its customers to improve and develop the quality of its products, and brought the overall quality of the company's change in the organizational culture of the traditional method to modern style, where we find that the company conducted market research to determine the needs of the customers and knowing the challenges that correspond to their products, as the company is keen to train staff and develop their skills on the job and involvement in quality improvement . Among the most significant findings of the research he was most prominent in the scientific development concept of quality management methods and applications, as excellent management help senior management in making the best decisions that lead to quality because the quality everyone's responsibility from the top of the organizational hierarchy until its base . The recommendations were making systems to encourage, motivate and support the institutions that allocate part of their budgets for research and studies to develop and improve their products and services, and the constant striving to achieve customer satisfaction because it is the best way to ensure the profitability of the institution and its survival and continuity, as well as the need to respect the institutions of the scientific method in the application of TQM in order to reach the optimization constant in all the activities of the institution .